Glass is strong, but life is unpredictable. Every Kuetee crystal comes with a one-year guarantee: if yours chips, cracks or breaks within a year of your purchase, we will engrave a new one with the same design and you only pay a small, fixed deductible instead of the full price.
No extra fee, no registration. The guarantee comes with every crystal you buy from us.
How a replacement works
- Write to us at info@kuetee.com and include your original order number (it is in your order confirmation e-mail). We cannot open a claim without it.
- Send two clear photos of the damaged crystal, taken from different angles.
- We review your claim and answer by e-mail. Once it is approved we send you a private link and a promo code that lowers the price of the new crystal to your deductible.
- Check out with that code. Standard shipping on replacements is included; faster options can be added at checkout.
Your deductible
The deductible depends on the size of the crystal being replaced and applies to every shape we offer.
| Crystal size | You pay |
|---|---|
| Key rings and necklaces | $10 |
| Small | $15 |
| Medium | $20 |
| Large | $25 |
| X-Large | $30 |
| XX-Large | $35 |
The fine print
- Coverage lasts one year from the original purchase date and belongs to the original purchaser.
- Maximum replacement events are 2 per original purchase. A replacement does not start a new guarantee; it counts toward those 2 events.
- Every claim needs the original order number and two photographs of the damage.
- The replacement has the identical design (same photo, same text, same size and shape).
- Light bases, packaging and other non-crystal items are not covered.
- We cannot cover damage that was done on purpose, and every claim is approved at our discretion.
Questions before you buy? Read our promise to you or write to us.