Can’t find what you need? Write to us and include your order number if you have one.
Ordering
What kind of photo works best?
A sharp, well-lit picture where the faces are clearly visible. JPG, PNG and iPhone photos (HEIC) are fine. Very dark or blurry photos can look faint in the crystal.
Can I engrave more than one person or pet?
Yes. Group photos work, but each face gets smaller, so choose a larger crystal for families.
Can I keep the background of my photo?
By default we remove it so the subject floats in the glass. Turn on the Background switch under the live preview to keep it.
Can I add text?
Yes. Type your words under the preview, pick a font and see them engraved before you order.
Will you contact me by text message?
If you give us your phone number at checkout, we may text you about your order, for example to confirm a detail or share a delivery update. We do not send marketing texts without asking you first, and you can reply STOP to any text to opt out.
Do I really see my crystal before ordering?
You see a live 3D preview of your own photo in the crystal you picked. It is a faithful guide to the engraving; the real glass is clear and the engraving is white.
Your crystal
How do I clean it?
Wipe it with a soft, lint-free cloth. Avoid strong chemicals and hard rubbing on the surface.
Will the engraving fade?
No. The points are made inside the glass, not on it, so they do not fade or wear off.
What if it breaks?
It is covered for the first year after your purchase. See the One-Year Guarantee.
Privacy
What happens to my photo?
It is used to create your preview and your order. If you do not order, it is deleted after 30 days. Read the privacy policy.
Shipping
When will I get it?
Every crystal is made to order. See shipping information.